If your product at the hour of transportation is defective/harmed or erroneous/deficient, please contact us within the applicable return window if you don't mind. Your product may qualify for a discount or substitute depending on the class and condition of the product.
Make sure that if the product is "Never again required" a few items are not eligible for arrival.
We will refer you to the brand guarantee emphasis for product-related issues after usage or the lapse of the arrival window (if relevant).
Keep in mind that you should keep adequate documents and evidence of your return/refund claim and be able to supply it (i.e. unboxing video, receiving invoice, etc.)